Servicing

We SERVICE and REPAIR most makes and models of ELECTRIC WHEELCHAIRS and MOBILITY SCOOTERS. 

Please give us a call for a quote on 0330 0581 008 (Local call rates apply)
or FREE PHONE 0800 626 829.

We have a team of service engineers all of whom are fully trained in the servicing and repairs of all the products that we sell and many more.

We recommend that your mobility product is serviced once a year, when you have had your chair for a year we will call you to remind you that your product is now due for an annual safety check. If for any reason we are unable to make contact then we will send you a postcard asking if you would like us to carry out a safety check. We also offer service maintenance agreements to our customers when purchasing a new chair, further information is below.

Service Maintenance Agreement:

When we sell any powered wheelchairs we also offer a SERVICE MAINTENANCE AGREEMENT to our customers, we feel that this is great value for money and is designed to support our clients with on site support of one of our service engineers or cooperatives anywhere on the UK mainland. This includes home, place of work, holiday retreats and relocation premises. This is available on new products at the time of purchase.

If a chair has not been purchased from us (Easy Mobility) or a maintenance agreement was not taken out at the time of purchase and you wish to take out a maintenance agreement, the chair will be inspected and serviced which will be chargeable, prior to a maintenance agreement being offered if we feel it is of a poor condition or if the chair is obsolete we have the right to refuse an offer of agreement.

This agreement covers the costs of: Call out, mileage, congestion charges, parking, tolls, labour charges, unlimited manufactures warranty call out charges for on site services see note * it also covers the cost of your first annual service and safety inspection. Re-adjustment of seating, headrests, backrests, leg rests and any other components are limited to two visits per year.

A user error call out is when a client has not charged the product correctly or has a fault that had a resolve offered over the phone. For Example: The client has failed to check the free-wheel lever and it was not in the correct position. These are limited to two call outs per year; they are then chargeable there after.

When in a very rare case a product has to be returned to our workshop for repair, a free loan chair will be made available (subject to availability). We cannot guarantee like for like, as most of our loan chairs do not have any electrical options fitted.

Exceptions that are not covered include:

• Ferry charges
• Accidental damage – this could be covered under an accidental insurance policy (if you have one).
• Parts – these are chargeable, with the exception of parts supplied by the manufacturer under warranty.

If the part that you require is urgent and you wish to order the part prior to the manufacturer’s authorisation you can do so, on a pay and claim basis. Therefore you pay for the part including call out, labour and traveling cost for the engineer, if the part is found to be covered under warranty you will receive a refund of the part and labour charges. If you have a service maintenance agreement call out and traveling costs would also be covered.

NOTE *: Please note generally the manufacturers only pay parts and workshop labour, and only when a part has been authorised by themselves for repair/replacement. Adjustments, repairs and replacements of consumables for example: tyres, inner tubes, bulbs, batteries, bearings and any other wearing parts are not warranty items unless there were to be a manufacturing defect. The manufacturers will not pay for any other costs including traveling, parking, tolls and call out charges.

Please take a look at your individual user manual for further information.

If you have any questions at all regarding servicing or would like to book an appointment please do not hesitate to contact us on 0330 0581 008 (Local call rates apply) or FREE PHONE 0800 626 829 or fill in the form on this page and we will get back to you.